This Privacy Policy explains what information Certified Restoration (“we,” “us,” “our”) collects through certifiedrestorationny.com, how we use it, and the choices you have.

Effective date: October 4, 2026

Information You Give Us

  • Service requests. When you submit our contact form we collect your name, phone number, email address, the service you need, and the message you write.
  • Reviews. When you leave a review we collect the name you enter, your star rating, and your review text. Reviews are published on this website and are visible to the public.
  • Calls and emails. If you call or email us, we receive whatever information you choose to share so we can help you.

Information Collected Automatically

Like most websites, our hosting provider records standard technical information when you visit — such as your IP address, browser type, the pages requested, and the date and time — in order to deliver the site and keep it secure.

We do not use advertising cookies, tracking pixels, or third-party analytics on this website.

How We Use Your Information

  • To respond to your request and contact you about it
  • To schedule, provide, and follow up on restoration services
  • To help coordinate with your insurance carrier or adjuster when you ask us to
  • To display customer reviews on our website
  • To protect the site against spam, abuse, and security threats
  • To comply with applicable laws and legal obligations

How We Share Information

We do not sell your personal information. We share it only in these situations:

  • Service providers. Our website host (Netlify) processes form submissions and stores reviews on our behalf.
  • At your direction. For example, with your insurance carrier or adjuster when you ask us to help with a claim.
  • Legal reasons. When required by law, or when necessary to protect the rights, property, or safety of our customers, our team, or others.

Third-Party Content and Links

Some pages include an embedded map from OpenStreetMap and photographs served by Unsplash. When that content loads, those providers receive basic technical information such as your IP address and browser type. Our site also links to outside resources (for example, the IICRC, EPA, and FEMA). We are not responsible for the privacy practices of other websites.

How Long We Keep Information

We keep service requests and related records for as long as needed to serve you and to meet our legal and business obligations. Reviews stay published until they are removed; you can ask us to remove a review you submitted at any time.

Security

This website is served over an encrypted (HTTPS) connection and we take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time.

Children’s Privacy

This website is intended for adults seeking restoration services. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page.

Contact Us

Certified Restoration
81 E Jefryn Blvd Suite F, Deer Park, NY 11729
Phone: (631) 388-0455
Email: claims@emergencyservicesny.com